Terms of Service

Welcome to Kamai (“the platform”). These terms apply to merchants who open a store on the platform and to buyers who purchase from those stores. By using the platform you agree to these terms.

These terms describe the platform’s rules. Where they conflict with mandatory provisions of applicable law, the law prevails. We may update these terms as the service changes and will show the new date on this page. If this English version differs from the Chinese version, the Chinese version prevails.

1. The platform’s role

Kamai provides merchants with a store, product management, code inventory, payment collection, automatic delivery and payouts. Products are supplied and sold by merchants, who are responsible for their legality, accuracy and validity. The platform operates the transaction flow, payment collection and settlement.

2. Merchant accounts and stores

• Merchants register with a username and password, must keep their credentials safe and are responsible for all activity on their account.
• Each merchant has one store. The store name, announcement and support contact are written by the merchant and shown to buyers, and must be accurate.
• Store handles (store links) use lowercase letters, numbers and hyphens. The platform may reclaim handles that infringe others’ rights or are misleading.

3. Products and codes

• Merchants must describe titles, descriptions, prices and redemption instructions accurately.
• Codes are imported by the merchant, with a separate inventory for each product. Merchants must ensure codes are genuine, valid and not sold more than once.
• Merchants may void unsold codes; delivered codes cannot be voided or recalled.

4. Orders and payment

• Buyers can order without an account and may optionally provide an email address and set a lookup password for finding the order later.
• A code is reserved when an order is created. The order must be paid within 15 minutes or it closes automatically and the reserved code returns to inventory.
• Buyers pay with USDT, Alipay or WeChat Pay. Once payment succeeds, the code is delivered automatically on the delivery page.
• Buyers should copy and save their codes promptly after delivery.

5. Fees

The platform charges a transaction fee at a rate configured per merchant. For each product, the merchant chooses whether they or the buyer pays the fee; when the buyer pays, the checkout page shows the fee and total before payment.

6. Settlement and withdrawals

• Kamai assesses the merchant’s business category to determine the settlement cycle (T0, T1 or T7). The cycle runs from order delivery and determines when the proceeds become available to withdraw.
• For example, under T1, proceeds from an order delivered on Monday become available on Tuesday, Beijing time. The merchant can then request a withdrawal. Receipt of funds depends on review and payment processing.
• Withdrawals are denominated in Chinese yuan (CNY) with a minimum of ¥10.00. The requested balance is frozen when a withdrawal is submitted and can be released by cancelling before it is processed.
• Merchants can enable automatic withdrawals: every hour the system submits the withdrawable balance, if at least the minimum, to the default payout account.
• Withdrawals are paid after platform review. For USDT payouts, the exchange rate, network fee and amount received are confirmed when the platform processes the withdrawal.
• The platform may hold related withdrawals while complaints are unresolved or a transaction is suspected of violating these terms.

7. Prohibited activity

You may not use the platform to:

• sell illegal products, or products that infringe intellectual property or compromise account security;
• sell stolen, forged or untraceable codes, or sell the same code more than once;
• conduct fake transactions, cash-out schemes, money laundering or any other misuse of the platform to move funds;
• disrupt the platform, for example by attacks, bulk scraping or bypassing the payment flow.

If we find such activity, we may remove products, freeze the store and its balance, and cooperate with authorities.

8. After-sales and complaints

After-sales issues between buyers and merchants follow our refund policy.

9. Limitation of liability

We work to keep the service stable and available, but we are not liable for interruptions or losses caused by events beyond our control, such as force majeure, payment provider outages or network problems. The quality and validity of products are the merchant’s responsibility.

10. Contact

Questions about these terms? Reach us through the contact page.