Privacy Policy
How Kamai collects, uses, stores and protects information when buyers order and file complaints, and when merchants run stores and withdraw.
Last updated:
Kamai aims to collect only what is needed to complete a transaction. This policy explains what we collect, why, and what you can do about it.
1. Buyer information
| Information | Required? | Purpose |
|---|---|---|
| Product, quantity and payment method | Required | Create the order, take payment and deliver |
| Email address | Optional | Send a delivery copy; look up orders by email |
| Lookup password | Optional | Verify you when looking up orders by email; stored only as a hash, never in plain text |
| Complaint details and contact | Required when filing a complaint | Forward to the store and reply to you |
Buyers do not need an account. Payment details are handled by the payment provider; the platform never stores your Alipay, WeChat or wallet login credentials.
2. Merchant information
| Information | Purpose |
|---|---|
| Username and password | Sign in to the merchant dashboard; passwords are stored only as hashes |
| Store name, announcement and support contact | Shown to buyers on the store page |
| Payout accounts (account holder, bank and branch, account number or USDT address) | Pay out withdrawals |
| Products, codes, orders and fund records | Run the store, reconcile and handle after-sales |
3. How information is shared
- With the store: order details and complaints go to the store that owns the order, for delivery and after-sales.
- With payment providers: information needed to take payment, such as the order amount, is sent to the relevant provider.
- When required by law: when laws or regulations require it, or authorities lawfully request it.
Beyond these cases, we do not sell or share your personal information with third parties.
4. Browser storage
The platform keeps a small amount of information in your browser. None of it is used for tracking or advertising:
- your theme preference (light or dark) and store layout preference;
- the store you visited most recently, so you can return to it;
- temporary payment details during checkout, cleared when you close the browser tab;
- the merchant dashboard sign-in state.
You can clear this data at any time in your browser.
5. Retention and security
We keep information only as long as needed to provide the service, handle after-sales, reconcile accounts and meet legal requirements. Passwords and lookup passwords are stored only as hashes, and access to data is restricted.
6. Your rights
You can ask to access, correct or delete information about you. Some order and fund records may need to be kept for a period to meet transaction record requirements. Send requests through the contact page with your order number or store link so we can verify them.
7. Updates
When this policy changes, we will show the new date on this page. If this English version differs from the Chinese version, the Chinese version prevails.