Contact us
Contact the Kamai platform about merchant onboarding, partnerships or press. For order issues, file an order complaint so the store can resolve it quickly.
Get in touch
- admin@kamai.cc
Who should I contact?
The fastest route depends on your question:
| Your question | Best route |
|---|---|
| Paid but no code, invalid code, or product not as described | File an order complaint; the store handles it directly |
| Lost your order number or want to see your code again | Use “Order lookup” in the storefront with your order number, or email plus lookup password |
| Opening a store, fees or payouts | Contact the platform through the channels above |
| A store has not responded to your complaint | Contact the platform with your order number |
| Partnerships or press | Contact the platform through the channels above |
Why do order issues go to the store first?
Each store supplies its own products and codes, so it knows best where a code came from and how to redeem it, and it can send a replacement right away. Complaints are routed to the store that owns the order, and the store replies through the contact details you leave. See the refund policy for details.
When contacting us, please include
- who you are: buyer, merchant or partner;
- the 32-character order number or the store link, if relevant;
- a description of the problem and screenshots, such as the message shown when redeeming.
The more complete the information, the faster we can help. Never send your account password through any channel — Kamai staff will never ask for it.